Refund Policy of AmbientFlow

Welcome to the Refund Policy page of AmbientFlow. When you make a purchase on our website ambientflow.site, we want you to feel confident about your experience. Therefore, we have outlined our refund policy below to ensure a transparent process for all parties involved.

Cancellation and Refund

If you wish to cancel your order, you may do so within 15 minutes of placing the order. To cancel, please call us immediately at +39 06 1234 5678. If the order has not yet been prepared, we will cancel your order and issue a full refund in the original form of payment.

Wrong or Unsatisfactory Order

If you receive an order that is incorrect or not to your satisfaction, please contact us within 1 hour of pickup or delivery. You may be eligible for a full or partial refund, or we may offer a replacement order. We ask that you provide a description of the issue and, if possible, photographic evidence to support your claim.

Non-Refundable Items

Please note that certain items, such as gift cards and promotional offerings, are not eligible for a refund. Additionally, delivery fees are non-refundable once the order has been dispatched.

Processing Refunds

Eligible refunds will be processed within 7-10 business days. The refunded amount will be credited to the original method of payment. Depending on your card issuer's policies, there may be a delay before the refund is officially posted to your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.

Refund for Pick Up Orders

For orders to be picked up at our location at 87 Pizzeria Street, Rome, 00184, Italy, if not picked up by the end of the business day, we will attempt to contact you. If we are unable to reach you, the order will not be eligible for a refund to respect the preparation efforts of our kitchen staff.

Refund for Delivery Orders

If your order has not been delivered within the estimated delivery time, please reach out to us. If we cannot trace the order or it has been excessively delayed, you may be entitled to a refund.

Amendments to the Refund Policy

AmbientFlow reserves the right to make changes to this refund policy. We recommend reviewing the policy periodically for any updates. The current policy has been effective since January 1, 2023.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at +39 06 1234 5678. We are committed to ensuring that your experience with AmbientFlow is thoroughly satisfactory.

Conclusion

Your satisfaction is our top priority at AmbientFlow. We strive to deliver delicious food and exceptional service. If your experience does not meet your expectations, we are committed to making it right, as permitted by our refund policy.

Thank you for choosing AmbientFlow for your meals and we look forward to serving you again.